At Pigeon Brands, one of our main priorities is your privacy and we are committed to the protection of your personal information when you use our website pigeonbrands.com (the “Website”), when you communicate with us, and when we render our services. This Privacy Policy document contains types of personal information that is collected and stored by Pigeon Brands and how we use it.
The term “personal information” that, taken alone or in combination with other information, can identify an individual, for example their name, date of birth, email address and any other information that should be treated as “personal information” in accordance with applicable law.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact our Privacy Officer at: privacy-confidentialite@pigeonbrands.com.
This Privacy Policy applies to our collection, use, communication and storage of personal information obtained by Pigeon Brands when we render our services, when you visit our Website, and when you communicate with us, whether it be by email, phone, social media or other.
Consent
By using our Website, you hereby consent to our Privacy Policy and agree to its terms.
Personal information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
This information may include:
• Contact information such as your name, postal address, email address and phone number
• Information about your use of the Website and other technical details
If you contact us directly, we may receive personal information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you opt-in to our newsletter to receive emails, we ask for your contact information, including items such as name, company name, and email address.
If you need to provide us personal information about third parties (for example, family members, clients, employees, etc.), you declare and acknowledge that you have obtained their consent for such communication.
Why we use your personal information
We use the personal information we collect for various purposes, including to:
• Render our brand services
• Create and manage client relations, including as part of requests for proposals
• Provide, operate, and maintain our Website
• Improve, personalize, and expand our Website
• Understand and analyze how you use our Website
• Develop new products, services, features, and functionality
• Allow you to apply for a job posted on our Website
• Communicate with you, either directly or through one of our partners, including for customer service, to respond to your requests and provide you with updates and other information relating to the Website, to provide you with our services, and to send you our newsletter if you have subscribed to receive it
• Send you emails
• Find and prevent fraud
• Any other use you have authorized
Cookies
We may use cookies and similar technologies on the Website to enhance its performance and personalize the content presented to you. In this Privacy Policy, we use the term “cookie” to refer to all similar files that collect information for these purposes. Cookies are small text files stored on your computer, tablet, or mobile device when you visit a website or page for the first time. These files help retain certain information about your use of the Website, such as the date of your last visit, pages viewed and files downloaded. Cookies are used to adapt websites to better meet the interests and preferences of users.
Cookies we may use:
• Strictly necessary cookies: These cookies are necessary for the Website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
• Targeting cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
• Performance cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
How personal information is stored and disclosed
We store personal information for a reasonable period of time to provide you with proper access to the Website, to render our brand experience services, to fully respond to your requests or to fulfill stated purposes, or in accordance with the law, whichever period is longer. After this period, we ensure that the personal information is destroyed to protect it from unauthorized access or disclosure.
Only authorized, relevant staff members may access the personal information when necessary for the performance of their service-related duties and in accordance with the purposes stated in this Privacy Policy, subject to the following paragraph.
We never disclose your personal information to anyone outside Pigeon Brands without your consent, except to the following third parties and only if they have implemented appropriate security safeguards to ensure at least the same level of security as we do:
• Our suppliers whose services have been retained to perform certain functions on our behalf (e.g., data processing and storage, quality of service analysis, tracking and management of job applications and recruiting, etc.). In such cases, we take the necessary steps to ensure that these third parties have access only to the information that is necessary to carry out the agreed services, that they process your information only for the purposes we have specified and that they have personal information protection measures in place that comply with applicable laws and respect the same conditions and level of protection as set out in this Privacy Policy.
• Any entity resulting from a merger, corporate reorganization or change of control of Pigeon, in whole or in part, only if the parties have signed an agreement stipulating that the collection, use and disclosure of the information is limited to the objectives of the business transaction.
• Any public authority if required by law, or to defend our rights, or otherwise in accordance with the law. If we are required to disclose information or provide a copy of such information to a government agency in accordance with law or court order, we will attempt to give you prior notice to the extent permitted by law.
Security of personal information
All data is stored on servers with high-level security standards and is protected against improper use and access by unauthorized persons. We strive to maintain the necessary physical, administrative and technical security measures in place at our offices and data storage centres. The information is only made available to individuals (employees or agents) who need access to the information in order to carry out their duties.
We use reasonable means to protect personal information received when you use the Website.
More specifically, we use technical and organizational measures to protect your personal information from loss or theft, as well as from unauthorized access and disclosure, both internally and externally to our organization. However, no security mechanism is perfect, and you should be aware that there is always a risk of a security breach. We disclaim any liability should any such information about you be disclosed, except in the event of negligence on our part.
The data collected could be stored on servers located outside of Quebec and could be processed by our third-party service providers located outside of Quebec to enable them to carry out work on our behalf. In the latter case, we take steps to ensure that such third parties are bound by appropriate guarantees.
Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.Pigeon Brands does not knowingly collect any personal information from children under the age of 14. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Your Rights
You have the right to know the purpose for which we collect and processes your personal information, as well as the right to access, update and correct such information. You may withdraw your consent to our use and storage of your personal information at any time. In such a case, however, you may no longer be able to use certain features of the website or receive certain services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, would like to exercise any of your access or rectification rights, or would like to make a complaint, do not hesitate to contact our Privacy Officer at: privacy-confidentialite@pigeonbrands.com.
